Careers

 

Join the Team

Join our team, and your job is more than a salary.

You satisfy your love of travel, create lifelong memories for customers, and learn about the history and heritage of the UK & Europe.

And because we believe in inspiring passionate employees, we share up to 20% of the company’s profit and offer plenty of opportunities for adventures, fun, and career development.

Our current vacancies will be advertised on this page, so please check it out regularly. Every application you make is treated equally and respected for individuality and diversity.

 

About us

Rabbie's operate one of the largest selection of scheduled tours in the UK and Ireland with a vision to make the world a better place through travel. 

We’re an open, friendly, positive and welcoming group of people. We like to ‘live life’ and explore places that have stories to tell. We’re renowned for delivering exceptional customer experiences because of how we look after our guests, each other, and the communities and the environments we travel through.

 

 

Benefits

  • Discounted or free staff tours (dependent on availability) 
  • Family and friends discounted travel  
  • Family friendly policies  
  • Flexible/Hybrid working options where appropriate  
  • Bonus scheme
  • Training budget
  • Cross Company Working Opportunities
  • Cycle to work scheme
  • Paid volunteer days
  • Staff discount in cafe 
  • Rabbie's sick pay
  • Accident Insurance / Death in Service cover
  • Paid compassionate/bereavement leave
  • Staff conference/Social & parties
  • Discounted garage MOT/repairs
  • Long service reward

Our opportunities

Accommodation Booking Assistant, Fixed Contract

 

Who are Rabbie's? 

Rabbie's operate one of the largest selections of scheduled tours in the UK and Ireland as well as a European scheduled tour programme, in addition to also offering a trade exclusive FIT programme and private tours. Our vision is to make the world a better place through travel.

We’re an open, friendly, positive and welcoming group of people. We like to ‘live life’ and explore places that have stories to tell. We’re renowned for delivering exceptional customer experiences because of how we look after our guests, each other, and the communities and the environments we travel through.

Job title

Accommodation Booking Assistant

 

Responsible to

Accommodation & Contracting Manager

 

Principal contacts

Internal: Accommodation team, Contracting & Product team, Operations department, Accounts department, B2B sales team, Reservations & Customer Care team, Private Tours team, Managers and Directors

External: Customers and prospective customers, travel agents, tour operators, supplier network across various different locations

 

Job purpose

Working in a small team, you will place overnight accommodation for our customers using existing allocations, as well as sourcing and booking ad hoc accommodation. You will maintain numerous relationships with accommodation suppliers and assist with the smooth running of our customers’ overnight experience, including customer queries around room details pre-tour, and on-tour questions / issues involving Accommodation.

 

Key duties and responsibilities

  • Process accommodation bookings via internal booking systems and processes, for our multi-day tours in the UK, Ireland and Europe
  • Work closely with accommodation suppliers / stakeholders across the UK and Ireland to book overnights (on allocation, or our preferred suppliers)
  • Source and book accommodation for last minute bookings
  • Issue and track terms & conditions issued to suppliers
  • Maintain and update our internal supplier database
  • Work with all other departments to ensure all products are accurately loaded on to our systems
  • Monitor performance and modify plans where appropriate to keep pace with changing business priorities
  • Contribute to, and update reports on KPIs, progress etc
  • Maintain a high degree of focus and attention to detail when dealing with bookings and enquiries
  • Work as part of a team, dealing with tours where there is a high volume of bookings to process
  • Work closely with other departments to answer any questions or solve any issues with tours, including evenings (until 8pm)
  • Deliver excellent customer service over the telephone and via email to answer questions, provide tour information, or solve any issues which may arise whilst on tour
  • Understand our supplier network and gain awareness of allocation spreadsheet maintenance (where necessary)
  • Maintain a positive, empathetic, and professional attitude toward customers and staff at all times

 

Key Skills - Essential 

  • Deliver exceptional customer experience with a view to exceeding customers’ expectations at all times
  • Meticulous attention to detail
  • Be a great communicator and enjoy working with accommodation providers and other key partners
  • A passion for meeting deadlines and prioritising your time
  • Enjoy working as part of a team but with the confidence to work alone to solve any problems
  • Good computer skills
  • Good geographical knowledge of the UK and Ireland
  • The ability to work well under pressure and manage multiple tasks effectively
  • Good phone manner and written communication
  • Highly adaptable and able to respond well under pressure
  • Care for our environment and communities and to work in a sustainable way that ensures that we leave our country preserved for future generations to enjoy

  

Desirable Skills

  • Previous experience within a Tour Operator or a related industry and / or experience within a customer service role
  • Language skills 
  • Advanced Microsoft Office Suite 

 

Job Type  

  • Fixed term contract, until end of October 2023
  • 40 hours per week, 5 days a week over 7 days, shift pattern from 7.30am until 8pm (weekends included)

  

Benefits 

  • Discounted staff tours
  • Family and friends discounted travel
  • Family friendly policies
  • Flexible working options where appropriate
  • Bonus scheme
  • Training budget
  • Cross company working opportunities
  • Cycle to work scheme
  • Paid volunteer days
  • Staff discount in our cafe
  • Rabbie's sick pay
  • Accident insurance

 

If you're interested, please fill out the application form and email to pantelis.evangelou@rabbies.com

Please use the subject line Accommodation Booking Assistant Fixed Contract.

Tour Consultant Part-Time, Fixed Term

 

Who are Rabbie's? 

Rabbie's operate one of the largest selections of scheduled tours in the UK, Ireland and mainland Europe with a vision to make the world a better place through travel.

We’re an open, friendly, positive and welcoming group of people. We like to ‘live life’ and explore places that have stories to tell. We’re renowned for delivering exceptional customer experiences because of how we look after our guests, each other, and the communities and the environments we travel through.

We are recruiting now! 

 

Job title

Tour Consultant Part-Time, Fixed Term

 

Responsible to

Direct Sales Manager

 

Principal contacts

Internal: Team leaders and staff within the customer care and reservations team, operations department, accounts department, contracting department, B2B Department, Managers and Directors.

External: Customers and prospective customers, travel agents, tour operators, extensive supplier network across various different locations.

 

Job purpose

Working as part of our customer care and reservations team you'll be helping Rabbie’s to continue to develop and produce experiences that last a lifetime. The role is dynamic and you will need to use your own initiative, prioritise and self-manage your workload in a fast paced and changeable environment. The primary shift for this role is 07:00-11:00 based at our Edinburgh departure point, the Edinburgh Bus Station.

 

Key duties and responsibilities

  • Assist with customer enquires (phone/email/face-to-face) covering a range of questions relating to our products 
  • Check-in tour passengers at our Edinburgh departure point and provide office support for driver/guide’s from all other departure points 
  • Investigate bookings and solve problems support the operation and achieve customer experience objectives 
  • Convert sales using skills and knowledge that you will develop 
  • Process scheduled tour via our in-house booking systems (training will be provided) 
  • Play your part in assisting the Customer Care and Reservations Team to achieve set targets 
  • Process tour payments and perform general cash handing duties 
  • Undertake general ad hoc administrative duties such as invoicing, tour vouchers and passenger lists 
  • Support Accommodation and Agent Sales teams as required 
  • Maintain an awareness and adhered to Health & Safety policies 

 

Key Skills - Essential 

  • Excellent customer service skills 
  • Ability to adapt to wide range of duties and react to a variety of customer enquiries 
  • Strong interpersonal and communication skills (phone manner, email and face-to-face communications) 
  • Outstanding attention to detail 
  • Excellent computer skills and the ability to adapt to new programmes and systems 
  • Enjoy working collaboratively in a team as well as being confident to think on your feet and solve problems independently 
  • A real passion for travel/tourism and a good geographic knowledge of the UK, Ireland and mainland Europe 
  • Highly adaptable and able to respond well under pressure 
  • Passionate about preserving our environment and communities and work in a sustainable way that ensures that we leave our country preserved for future generations to enjoy 

  

Desirable Skills

  • Experience in sales and awareness of sales targets 
  • Previous experience within a Tour Operator or a related industry and/or experience within a customer service role 
  • Language skills 
  • Advanced Microsoft Office Suite 

 

Job Type  

  • Part-time, Fixed term contract 
  • Contract length: Until end of October 2023 
  • Part-time hours: 20 per week 
  • Salary: From £10.90 per hour 

  

Benefits 

  • Flexible schedule 
  • Cycle to work scheme 

 

Schedule  

  • Day shift 
  • Weekend availability 

  

If you're interested, please fill out the application form and email to roxane.cuyvers@rabbies.com

Please use the subject line ‘Tour Consultant Part-Time application’.

 

Driver Guides

 

Our main office is in Edinburgh but we are recruiting for Driver Guides to conduct tours at the following locations: Edinburgh, Inverness, Glasgow, Aberdeen, Manchester, London

 

Who are Rabbie's? 

Founded in 1993, we are an award-winning travel company offering tours a wide variety of tours around the UK, Ireland and Europe.  

We deliver small group tours of 16 passengers or less in our fleet of luxury Mercedes mini coaches.  

We are recruiting now! 

 

What do we look for in our Driver Guides? 

  • Are you outgoing, enthusiastic and passionate about meeting people and showing them the best that the UK has to offer?  
  • If you have a good knowledge of Scotland, its history and are passionate about sharing your knowledge and enthusiasm with people from all over the world, then this could be the role for you 
  • You will drive, lead and guide small group mini-coach tours throughout Scotland and Northern England and consistently deliver a memorable and enriching experience that will last our customers a lifetime 
  • You will be talking about the history, geography, culture and traditions of the places you take your passengers - every day brings something different 
  • Skilled and experienced drivers who love being on the road. Mini-Bus licence is not essential on application - all training provided for successful applicants 

 

Essential skills

  • Driving experience – mini-coach driver training provided  
  • High standards of customer service 
  • Use your own initiative and problem-solving skills to provide a seamless service to passengers 
  • An ability to communicate your knowledge and entertain people from all over the world 

 

What you will be doing  

  • Drive top of the range mini-coaches with due care and attention at all times for the comfort and safety of passengers (training provided) 
  • Demonstrate an appetite and enthusiasm for learning 
  • Complete daily vehicle safety checks and legal documentation (training provided) 
  • Embrace our environmental and sustainable tourism practices 
  • Provide constructive feedback to continuously improve the quality of the tours 
  • Display a pride and passion for the country and what it has to offer 
  • Continually develop a wide-ranging cultural, historical and social knowledge 

  

Requirements

  • In order to work as a Driver-Guide you must have a current UK car driving license  
  • A category D or D1 class driving license would be great, but not essential as all training will be provided 

 

Job Type  

  • Full-time and part time positions available – from one day per week to full time 
  • Permanent contracts 
  • Salary: £26-32K + plus a range of benefits 
  • Single day tours and overnight tours available to suit - or a mixture of both! 

  

Current Benefits 

  • Discounted or free staff tours (dependent on availability)  
  • Family and friends discounted travel 
  • Family friendly policies 
  • Flexible/Hybrid working options where appropriate 
  • Bonus scheme 
  • Training Budget  
  • Cross company working opportunities 
  • Cycle to work scheme 
  • Paid volunteer days 
  • Staff discount in our cafe 
  • Rabbie's paid sick pay  
  • Paid compassionate leave 
  • Staff Social & events 
  • Discounted garage MOT/repairs (Edinburgh garage) 
  • Long service reward 

 

Driver Guide specific Benefits  

  • On-site parking at depot 
  • Driver CPC paid training 
  • Driver medical renewal costs covered  
  • Commissions  

  

If you're interested, please fill out the application form and email to jobs@rabbies.com

Please use the subject line ‘Driver Guide application’.


Green Tourism Award Scottish Thistle Awards Winner 2015/2016 Scottish Tourist Board 5 Stars
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