Loch Lomond & Whisky Distillery
half day tour

Do you offer hotel pickups in the departure cities?

The UK and Ireland's historic city centres are full of narrow streets and winding roads. So, to speed up your departure, we only pick up from our central meeting points. What's more is leaving the city using the most direct route also reduces the carbon footprint of our tours.

Is there parking close to the departure point?

We don't recommend bringing your car into the centre of our departure cities. It can be hard to find parking, and there are excellent public transportation services.

When should I get to the departure point?

Arrive 15 minutes before your departure time. Due to waiting restrictions, we can't wait for you if you're late.

What happens if I'm late or miss the tour?

If you're late for your tour, our cancellation policy applies. 100% charges are applicable, and you will not be entitled to a refund or alternative.

What are your cancellation policies?

Your cancellation terms depend on which tour you've booked.

For one-day tours: You'll receive a full refund if you cancel 24 hours or more before the tour departure

For tours of between two and nine days: You'll receive a 90% refund if you cancel 15 or more days before the tour departure

For tours of 10 or more days: You'll receive a 90% refund if you cancel 21 or more days before the tour departure

For all European packaged tours: You'll receive a 90% refund if you cancel 42 days before the tour departure.

If you cancel inside these notice periods, full charges will apply and no refunds will be issued.

To cancel your booking, email tours@rabbies.com as soon as possible. The effective date of cancellation will be the date we receive written confirmation from you.

Click here to view terms and conditions

Can Itineraries change?

Your tour will always follow the itinerary as closely as possible. Your driver-guide will keep you up to date on the road, and we'll try to get in touch about any large changes prior to your departure.

Can I pre-book a specific seat?

Due to logistical reasons, we're unable to let you pre-book a seat on the bus. But our comfortable 16-seat mini-coaches have huge windows. So, you'll always get a good view.

Are there toilets on the bus?

Unfortunately, we have no on-board toilet facilities, but you'll have regular comfort breaks.

How do you cater for people with accessibility needs?

We aim to accommodate everyone. To read more information on how we do this, click here to go to our accessibility guide.

Do you take children on your tours?

We regret we don't carry children under the age of five on our scheduled tours.

You can ask us about the tours we recommend for younger children. And if your child is less than 1.35m tall, you should let us know, so we can provide them with a suitable booster seat.

How much time do I get off the bus?

We want you to enjoy Britain and Ireland. And we believe the best way to do this is to get you off the mini-coach and out exploring. So, we give you plenty of time to take photos, go walking, and explore ancient ruins.

Why do you exclude visitor attractions?

We exclude visitor attractions in your tour price because it lets you travel your way. It means you can pamper yourself with a luxury lunch or skip an attraction whenever you feel like it.

Do we need to bring our own lunch?

You don't need to. We stop in small towns, villages, and rural eateries where you can choose whatever meal pleases both your taste buds and your budget.

Should I tip the driver-guide?

Let's be honest, our driver-guides would never refuse a cheeky bonus. But it's up to you, and the amount is entirely at your discretion.

What about travel insurance?

We advise you take out travel insurance.

What is ABTOT?

You're protected by ABTOT when you chose to let us reserve your accommodation on a multi-day tour. This means you can claim back anything you've paid us if we become bankrupt. Read our terms and conditions for more information.

I have more questions, who can help me?

If you have any more questions, call us on +44(0)131 226 3133, email tours@rabbies.com , or check out our full FAQs .